Terms of Service

These Terms of Service apply to the SocialLumo app and platform, operated by SocialLumo. By using SocialLumo or connecting accounts to the platform, including TikTok, you agree to these terms and the policies of the external platforms you use.

Account and eligibility

You must provide accurate information, keep your credentials confidential, and use the platform only for lawful purposes. Account owners are responsible for their teams and workspaces.

Connecting social platforms

You grant only the permissions you select through official OAuth flows. We do not request your social account password. You may revoke authorization or disconnect an account at any time.

Acceptable use

• Do not send spam or unauthorized messages or attempt to bypass platform restrictions.
• Do not publish unlawful or rights-infringing content or attempt to access another person's account.
• You must follow each platform's messaging windows, communication rules, and review requirements.

Content and responsibility

You retain ownership of content you upload and grant us only the limited license needed to provide the requested service. You are responsible for having the required rights and consents.

Service availability

Some features rely on external APIs that may change or become unavailable. We work to maintain continuity but cannot guarantee uninterrupted availability or approval of permissions by external platforms.

Subscriptions and payment

Plan prices, currency, and billing cycle are displayed before payment is confirmed. A subscription starts after the payment provider confirms the transaction and continues for the paid period. Customers are responsible for accurate billing information and any fees charged by their bank or card issuer.

Cancellation and refunds

You may cancel future renewal without ending the current paid period. Refund requests are governed by our Refund Policy. Nothing in these terms limits mandatory consumer rights under applicable law.

Suspension and termination

Accounts may be suspended for abuse or behavior that puts the platform or its users at risk. You may close your account and request deletion in accordance with the Privacy Policy.

Changes and contact

We may update these terms when the service or legal requirements change. Contact privacy@sociallumo.com with questions.