Refund Policy

This policy applies to paid digital subscriptions and services provided through SocialLumo.

Eligible refund cases

You may submit a request within 14 days of the charge in the following cases:

• A duplicate charge for the same invoice or subscription.
• A charge made after a documented cancellation completed before renewal.
• A material inability to access the service caused by a technical issue on our side that we could not resolve within a reasonable time.
• An unauthorized transaction, after completing security verification and providing the requested information.

Non-refundable cases

• Periods where the service or plan resources were materially used, unless applicable law requires otherwise.
• Change of mind after using the subscription, or failure to use the service during the paid period.
• Suspension or restriction by Meta, TikTok, or another external platform, or violation of our Terms of Service.
• Fees or currency differences imposed by a bank, card issuer, or another third party.

Cancellation and renewal

Cancellation stops future renewal. Access remains available until the end of the paid period unless the account is terminated for a violation or security risk. Cancellation alone does not create an automatic refund.

How to request a refund

Email privacy@sociallumo.com from the address associated with your account. Include the account name, invoice number or transaction reference, payment date, amount, and reason. Never send a full card number or CVV.

Review and return of funds

We normally review requests within 5 business days and may request verification information. If approved, a full or partial refund is returned to the original payment method. It may take 5–14 business days to appear, depending on the payment provider and bank. Bank processing time after issuance is outside our control.

Statutory rights

This policy does not exclude any mandatory consumer right under applicable law. Contact privacy@sociallumo.com with questions.